Privacy Policy

Last updated: February 3, 2026

At SilentCare ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.

1. Our Privacy-First Approach

SilentCare is built on a foundation of privacy. Our radar-based monitoring technology is specifically designed to protect the dignity and privacy of those being monitored:

• No cameras: We never capture images or video
• No audio: We do not record sounds or conversations
• No biometrics: We do not collect fingerprints, facial data, or other biometric identifiers
• Local processing: Data is processed on-device whenever possible

2. Information We Collect

2.1 Device Data

Our sensors collect anonymized motion and presence data, including:

• Movement patterns (presence/absence in a room)
• Fall detection events
• Environmental data (temperature, humidity, gas levels)
• Device status and connectivity information

2.2 Account Information

When you create an account, we collect:

• Name and email address
• Phone number (for alerts)
• Password (stored securely using industry-standard encryption)
• Notification preferences

2.3 Usage Data

We may collect information about how you interact with our app and dashboard, including:

• Features used and actions taken
• Device type and operating system
• IP address and general location (country/region)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our monitoring services
• Send alerts and notifications when events are detected
• Improve our products and develop new features
• Provide customer support
• Ensure the security of our systems
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Secure, encrypted storage
• Regular security audits
• Access controls and authentication

For business customers, we offer on-premise data storage options to meet specific compliance requirements.

5. Data Sharing

We do not sell your personal data. We may share information only in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: With trusted partners under strict confidentiality agreements
• Legal requirements: When required by law or to protect rights and safety
• Emergency services: When you opt-in to emergency dispatch features

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@silentcare.co.

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR).

8. Data Retention

We retain your data only as long as necessary:

• Account data: Until account deletion
• Motion/activity data: 90 days (configurable for business)
• Alert history: 1 year
• Anonymized analytics: May be retained indefinitely

9. Children's Privacy

Our services are not intended for use by children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes.

11. Contact Us

Email: privacy@silentcare.co | Website: silentcare.co